Carmakers use the Web to lure, convert prospects
A host of carmakers are taking the soft-sell
approach to advertising on the Web, and some are actually seeing their campaigns
convert prospects to buyers.
Lexus chose this tack when it launched a
co-branded site with MSN last spring dubbed “Luxury for Living.” The site offers
links to information on Lexus’s line of luxury cars deftly placed among other
non-Lexus content chosen to lure potential buyers. The tone is considerably
upscale and definitely “soft sell” in approach.
Visit Lexus.MSN.com, and you can listen to a
jazz recording, read up on the latest in Mediterranean rock climbing, learn how
to build up an expensive wine collection (without letting your spouse in on the
investment required) and get tips on choosing perfume to “make you smell like a
million bucks.” Oh yes, and you can read up on the latest models of Lexus’s
luxury SUVs and sedans.
Once you click on the Lexus button , the Web experience begins to resemble what most of the
major automakers now offer via the Web. Potential customers can view the
models/options available (in many cases in 360-degree views), build and
customize their own cars with those options, get a price, find a dealer and even
calculate finance and leasing costs -- all without having to enter a
brick-and-mortar showroom and fend off salespeople working on
commission.
Once you get that far, the Internet works to
convert the sale as well. Click on the link to find a dealership on the Volvo
design-and-build site, and you get three options, all with e-mail contacts. Send
off an e-mail to the dealer of your choice, and the dealer receives the
specifications from your design-and-build stage, complete with the finance
options you prefer.
In most
cases, dealers return your correspondence within a day and can even take a
credit card deposit via e-mail to order the car. Just like that. Imagine how
many more commissions can be reaped when the sell is electronic. And with Web
savvy sales tools like that, carmakers might actually start saving on showroom
costs.