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Flash and usability
By Ilise Benun
2003-09-25
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8 dos and don’ts for making Flash usable.
Flash receives a great deal of criticism from
usability and Web standards advocates, but what most critics fail to understand
is that the tool is not the problem. Flash can be (and has been) used to create
usable sites, if the designer or developer follows these guidelines for usable
Flash:
- Do offers users a choice. Despite very high
penetration of the Flash Player, there is still a chance that your users’
browser doesn’t have it and the user doesn’t feel like downloading it. Create
an alternate HTML version of the site, which loads fast and gets to the point,
and let them choose between plain HTML or Flash. (This is better than using
Javascript to detect the plugin because whether someone’s computer is capable
of something snazzy doesn’t necessarily mean the users wants to see it that
way.) Also, be sure to include a graphic and a text link directing users to
the page where they can download the plugin.
- Do offer the option to turn off the sound. Flash
compresses and streams sound files but sound files in Flash movies add bulk.
Treat sound as an enhancement, not the main attraction. Let your users turn it
off. And when testing the movie, turn off the volume to make sure the message
is clear and understandable without it.
- Don’t use Flash for an intro animation. Clients
may still be asking for it, but this Web design technique is completely
outdated -- not to mention not at all user-friendly. If they
insist, you can put the animation in an optional window that gives users the
option to play or not. Also, place a 'skip' link in your intro and give them
access to it before the movie loads or while it is loading.
- Do keep them entertained while they’re waiting.
Downloading is almost inevitable with Flash, especially if the user is on a
dial up connection (which many still are), so if you must keep them waiting,
don’t let them wait idly in the dark. Give them a game to play, something to
read, something to learn. Also, tell them how long the download will take by
showing the classic 'loading' or progress bar. Otherwise, they may think the
site is broken or stalled.
- Don’t get rid of the Back button. Because a Flash
site is a stream of animation and not a series of pages, like an html site,
the “Back” button isn’t organic to it. However, the Back button is the
most popular navigation element on the Internet. It’s on all standard browsers
and looks pretty much the same from browser to browser, so everyone is
familiar with it. That’s why, when it
disappears, users become easily disoriented. Flash allows you to build a Back
button to simulate the familiar experience of an html site and it’s a good
idea to do so.
- Do allow for keyboard navigation. Users with mobility
disabilities and repetitive stress injuries use the keyboard to navigate. So
make sure Flash elements have keyboard accessibility. And be sure to
descriptively name all navigation, graphics and linking elements so that those
with visual impairments using readers and search tools don’t think the site is
empty.
- Do use Flash's small, anti-aliased text for short blurbs
or captions.
Use other media, like HTML, for large amounts of
text.
- Do choose vector imagesover
bitmap images because they use less memory.
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