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Know your users checklist

Know your users checklist
By Ilise Benun
2004-10-14

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Ask these questions to guide your Web development and design decisions.

How much experience do the users have with computers? The Web? The subject matter?
What are the users’ working/Web-surfing environments?
What hardware, software and browsers do the users have?
What are the users’ preferred learning styles?
What language(s) do the users speak? How fluent are they?
What cultural issues might there be?
How much training (if any) will the users receive?
What relevant knowledge/skills do the users already posses?
What functions do the users need from this interface? How do they currently perform these tasks? Why do the users currently perform these tasks the way they do?
What do the users need and expect from this Web site?
What are the users’ tasks and goals?
What information might the users need, and in what form do they need it?
What relevant knowledge and skills do the users already possess?

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