Amazon.com's A9 subsidiary is unveiling multimedia Yellow Pages, leveraging GPS, Voice-over-IP and dozens of TBytes of custom video.Shoppers
wanting to see a store's neighborhood before venturing out into a potentially
rundown city street corner will be able to do that by looking into a new
interactive Yellow Pages site, being unveiled Thursday by Amazon.com.
The site—to be housed at the home of
Amazon subsidiary A9.com—includes data covering more than 14 million businesses,
A9.com CEO Udi Manber said in an eWEEK.com interview.
But the A9.com Yellow Pages goes beyond
typical online Yellow Pages sites with the incorporation of location-specific
video images. This would allow a visitor to see a restaurant listing and to be
able to pan a series of images to see buildings on the left and on the right,
which is part of a feature called Block View.
"We allow people—from their computer—to
look at the streets, to walk to the left, to walk to the right, to see the
neighborhood, to see parking," said Manber. "It's virtually like you are there."
There, yes, but not everywhere. The
captured images initially cover selected merchants from 10 metropolitan areas:
New York City, Boston, Atlanta, Dallas/Ft. Worth, Los Angeles, the San Francisco
Bay area, Denver, Portland, Ore., Seattle and Chicago.
While Amazon is revamping
Yellow Pages, major publishers are revamping classified ads online. To read how,
click here.
The images are already somewhat dated,
and customers might find it more useful to view footage from live, street-based
Webcams that could show, for example, current crowding, available parking spaces
and even whether the merchant's path has been cleared of snow. Manber wouldn't
comment on whether that would be a future offering.
In the meantime, the images that the
site will offer initially are striking. Amazon officials said they were captured
with video cameras mounted on trucks that drove a total of more than 20,000
miles. That video was then integrated with Global Positioning System (GPS)
satellite data along with Amazon proprietary hardware and software, so that
particular images could be linked with specific merchant addresses.
Images—not moving video—is to be
initially offered on the site to reduce bandwidth demands and accelerate
performance. "It's easier to show on the page," Manber said.
In a statement, Amazon.com CEO Jeff
Bezos said it was a big job to integrate the multimedia on the site. "It took
integrated GPS receivers, digital cameras, sophisticated geocoding software and
a lot of driving," Bezos said.
"But 20 million curb-side photographs
later, A9.com Yellow Pages lets you see where you are going before you get
there."
The site also leverages Voice-over-IP
(VOIP) technology in a feature called Click-to-Call. This allows site visitors
to type in their phone numbers when looking at a particular merchant. The site
then immediately phones the site visitor and establishes an instant conference
call with that visitor, using VoIP to make the free connection.
Amazon's not alone in pushing
Voice-over-IP for retail. McDonald's is experimenting with it
too.
According to a prelaunch demonstration
of the site given to eWEEK.com, A9's Yellow Pages also features currently
available functions such as instant mapping, showing the site's relative
geographic position next to other merchants that had been recently searched or
that the site thought were relevant.
The service is free to both merchants
and customers, with Amazon's revenue source being their current sponsors and
ads. Beyond the default phone number, address, map and driving directions,
merchants can provide additional information—including images—to enhance their
site.
Circuit City is also trying to
rewrite the retail technology rules. To read how, click
here.
Being an Amazon site, the Yellow Pages
also features many features familiar to Amazon's book-buying customers, such as
customer reviews and group recommendations. Similar to the book side, the
recommendations area is partly based on what others who have looked at those
businesses also looked at.
That same community approach also
allows the site to choose which image of a merchant to show as default. Site
visitors can click next to their favorite picture, next to a Best Image? icon.
Other Amazon-like functions—such as
being able to bookmark merchants for later easy viewing—are also featured.
Because the ads are free to the
merchants, the site inadvertently omits one piece of information that many
devotees of the dead-tree Yellow Pages find invaluable: the relative size of ads
indicating how many advertising dollars that merchant spent.
Perhaps this is appropriate for the
egalitarian Web: Dollars can take a backseat to information. Unless, of course,
the merchant wants to become a sponsor.
Retail Center Editor Evan Schuman
can be reached at Evan_Schuman@ziffdavis.com.