Trying to reach beyond its subscriber base, AOL revamps its search service. But experts question whether it's enough to compete with Google, Yahoo and MSN.In refreshing
its search features and partnerships, America Online Inc. is trying to grab a
greater share of Web search traffic and expand its sources of search-based ad
revenue.
But whether it can snag a bigger search
presence in a market dominated by Google Inc, Yahoo Inc. and Microsoft Corp.'s
MSN division remains in doubt, search experts said.
On Thursday, the Dulles, Va., company
unveiled a new version of AOL Search with a focus on the general Web audience
and not just subscribers to the AOL Internet service. AOL overall is working to
turn AOL.com into a more general portal this year, said Gerry Campbell, vice
president and general manager of AOL Search.
"There is a major strategic shift
taking place within AOL, and this release is part of the bigger picture,"
Campbell said. "This release is all about taking AOL's Web search experience and
making it available on the [general] Web."
New features include clustering of
search results into topics and a "SmartBox" tool that suggests refined search
queries as a search is entered. AOL also has expanded "Snapshots," which are
boxes appearing atop search results that highlight related information drawn
from AOL's network of sites, such as movie times or weather.
The expanded search features became
available in AOL's subscriber software Thursday and will be extended to the
AOL.com search site early next week, Campbell said. AOL is aiming to give users
"better answers faster" with the search revamp, he said.
While AOL tries to target AOL.com to a
wider audience, it could face an uphill battle in positioning AOL Search as a
top-tier search engine, said Melissa Burgess, director of business development
at search-engine marketing company IMPACT.
"AOL, in trying to understand that
search is super-important to overall traffic and ad revenue, is trying to make
up for the advancements made in some of the other search engines and to entice
new people to come to their search engine," Burgess said. "It's going to be hard
… I don't think any of the other engines will lose market share percentages
because AOL is beefing up its search features."
AOL, when combined with other search
sites from its parent, Time Warner, accounts for about 9 percent of U.S. Web
searches, far below Google, Yahoo and MSN, according to comScore Networks Inc.
AOL's share also has fallen almost 3 percentage points since July.
Google leads with 34 percent of
searches, while Yahoo holds a 32 percent share. MSN has a 17 percent share,
according to comScore.
But Campbell said AOL is determined to
reach a broader audience both with search and with AOL.com's other services.
"It's not a small task, but it's one
the company is committed to," he said. "We know that people make portal
decisions largely on the search experience that is delivered."
Read more here about AOL's plans to offer a general,
Web-based e-mail service.
AOL is taking a different tack from
other major search sites. It has continued to partner with Google for its main search results, rather than building its own Web index from
scratch.
The partnering strategy became more
apparent in the search upgrade. It licensed the technology behind the new
clustering feature from startup Vivisimo Inc. AOL also is working with FAST Search & Transfer Inc. to develop a
crawler for geographically targeted results, and confirmed that it is licensing
desktop-search technology from Copernic, Campbell said.
Click here to read more about
FAST's introduction of products aimed at local and vertical
search.
Campbell declined to say when the
FAST-powered crawler would be ready or when AOL's desktop search would move out
of beta. AOL last year began testing a desktop-search tool that is tied into a forthcoming AOL-branded Web
browser.
"Our strategy very simply is to
innovate on top of a great partnership," Campbell said of Google.
To Gartner Inc. research director Allen
Weiner, AOL is making significant user improvements in its search site with
features such as clustering. He said the company is smart to continue down a
path of partnering.
"One of things that is important in
search is to balance the big investments in technology with bigger investments
in how end-users are going to be able to utilize the search experience," Weiner
said. "I like what they have done here in achieving that balance."
On the revenue side, AOL also expanded
beyond its Google partnership. AOL already displays Google's sponsored listings
alongside search results.
Now it also is selling search-based ads
to companies holding major trademarks. Called Trademark Layer, the AOL program
lets brands buy a search term for which they own a trademark. When a user
queries the trademarked term, an ad with a company logo appears before search
results, Campbell said. The program is in beta, and AOL has been testing it for
several months, he said.
Google's sponsored listings also will
appear in paid results, but the program offers a way for trademark-holders to
ensure that they appear first, Campbell said. Google lets any company bid on the
use of trademarks as keyword triggers for paid search results, and Google's
approach has led to legal challenges from trademark holders.
In another partnership, AOL is moving
into pay-per-call ads from startup Ingenio Inc. The pay-per-call ads are
targeted to business without a Web presence and will work like sponsored
listings. Advertisers will pay when a searcher calls a special phone number
rather than when they click a link. AOL also will receive a share of the
revenue.
Read more here about FindWhat.com's
push into pay-per-call ads.
AOL didn't give a timeline for when it
would start using Ingenio's pay-per-call ads.
When asked whether the new ad programs
would hurt AOL's relationship with Google, Campbell said the programs are
different. A Google spokesman declined to comment on the relationship.
"There's nothing at odds here, and we
will continue to sell advertising in search in addition to running ads from
Google, and we'll make sure we have the right mix of advertiser opportunity,"
Campbell said.