Advantage Investors Mortgage was tired of the runaround associated with tracking down and fixing errors associated with the closing documents in the thousands of mortgages it processes each year. When information in closing documents submitted by a broker didn’t match up with those stored at the lender, it sometimes took days and weeks to ferret out the problems and set them right.

The mortgage company looked to DocsDirect’s DataSync, a mortgage-specific data synchronization technology, to streamline the process. DataSync pulls loan information from the branch or broker&singlequot;s loan origination software (LOS) database, compares it to information on that same loan provided by the lender&singlequot;s database and highlights any discrepancies between the two parties. Information is then processed and audited against statutory and lender-designated compliance standards before the documents are finalized and delivered.

According to Laurel Meyer, senior vice president of operations at the company, the result is not only better documentation of loans, but a more streamlined process that frees up staffers to focus on more important business -- closing more loans.

"Thorough checks and balances of closing documents require a number of resources," she said. "DataSync opened the door to more than just cost savings and eliminating document errors. Now, we have more time to focus on customer service, and we close more loans."

Since DataSync is Web-based, Meyer said it’s easy to use and requires very little training, just two hours in most cases. It also simplifies the upgrade process, since all branch locations can receive updates simultaneously, without the need for a time-consuming install. In fact, changes made in the incorporated business rules or closing package requirements for the company can be instantly realized at other satellite locations, Meyer said. This is important for an institution like Advantage Investors Mortgage, which has branches in 23 states.