System will prevent Web bottlenecking by analyzing transactions in real time.
Symphoniq
Corporation has released its
TrueView Web Diagnostics for use in managing the performance and availability of
e-commerce and enterprise Web applications. TrueView Web Diagnostics monitors
existing URLs, including dynamically generated pages, and then provides
real-time system diagnosis and can track problems to specific users, Web pages,
servers and machines. Part of the challenge for IT managers is to identify and
fix a problem as expediently as possible in order to maintain the user.
According to Forrester analyst Jean-Pierre Gabini, as much as 74% of performance
problems are only revealed after end users complain to the service desk.
"TrueView Web Diagnostics improves IT productivity by finding and fixing
the real performance bottlenecks based on monitoring the real user experience.
It also aligns IT activity with business processes and improves the
communication between the many groups involved in developing and managing Web
sites," said Hon Wong, Symphoniq's CEO.
In addition to troubleshooting specific events, TrueView Web Diagnostics
also helps IT monitor and proactively improve the end-user experience by finding
the bottlenecks in the Web application infrastructure, such as Web pages or
servers that exhibit consistently poor performance.
Features of the TrueView Web Diagnostics include the ability to assign
business groups representing specific business processes, activities, or user
categories. For example, an online retailer might define a Business group for
specific product categories like electronics or DVDs. The solution also provides
the ability for IT managers for real-time alert monitoring of user data to
issues that might be affecting performance of the Web page including user
response time, IP address, network latency, infrastructure response time, and
the specific servers and machines involved. TrueView's monitoring is
user-transparent with no download plug-ins or Java applets required and TrueView
Web Diagnostics does not require any manual changes to HTML code.
Licenses for the tool start at less than $10,000.
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